Priority: High | Within 1 business hour |
Priority: Normal | Within 1 business day |
Priority: Low | Within 3 business days |
Standard business hours for CATS are Monday - Friday 7am to 5pm.
Evening and weekend support:
Only high priority requests will be responded to on evenings and weekends. Every effort will be made to acknowledge and respond to these requests during the evening and weekend hours. However, response may not mean resolution and may be hampered by support staff access to phones or computers.