Who are the HS/HSL’s users? The easy answer is the faculty, staff, and students of the University of Maryland, Baltimore. But probing deeper, the answer becomes much more complex as the Library’s impact reaches beyond our walls and our campus community. On our campus, our services and resources support efforts at the University of Maryland Medical Center (UMMC) and the VA Hospital as UMB faculty serve those institutions. Beyond the campus, our health information outreach extends across the state through exhibits, programs, and our Maryland Health → GoLocal web site.
People are often surprised when I tell them we receive no financial support from UMMC or from campus indirect cost allocations, other than our own contracts. Often the comment I receive is, "How can a major academic health center and research institution exist without a strong, sustained information base?" I would agree. And those of you who have known me for a long time know that I can have extensive conversations on this topic.
Who are our users, what are they using, for what purpose? In the old days, we surveyed people as they physically came to the Library. In today’s online information community our users continue to use the Library building but also access many of our services and most of our resources electronically. In order to make good data-driven decisions regarding the allocation of our sparse financial resources, we need to use an assessment tool that can provide that information.
We are in the process of procuring the services of a nationally recognized expert on these types of assessments. Later this fall we will begin applying the assessment tool. This survey will encompass both physical and virtual entrances to the library and its services and resources. The survey will take place over the course of a year and, yes, I expect it will be annoying and redundant at times. However, the results of the study are very important to future directions and support of the library. We were delighted with the input we received from the LibQual+ service improvement survey we did in spring 2007. We know we can count on you to support this new endeavor.