In my last column, I expressed the Library’s need to better understand who our users are and what resources they are using both virtually and on-site. I am pleased to report that, starting in late October, we will launch a year-long study on library resource and service usage, ending in September 2009. This anonymous survey will be distributed in the Library and online at random two-hour intervals, twice a month. We have hired Brinley Franklin, Vice Provost for University Libraries at the University of Connecticut, as our consultant on this project. Mr. Franklin has over 20 years of experience with studies of this type, and his methodology is considered the “gold standard” in this area. Since 1982, he has implemented these studies at dozens of universities, including two UMB peer institutions: the University of California, San Francisco and the University of North Carolina, Chapel Hill.
It is essential to the Health Sciences and Human Services Library’s future effectiveness and ongoing transformation that this survey be taken seriously and be answered thoughtfully and thoroughly. At times during the four hours per month, the survey will seem intrusive, but I ask your patience as we gather this very important information. The staff of the HS/HSL is very grateful to Dr. Malinda Orlin, Vice President for Academic Affairs and Provost, for her support and her vision in seeing the importance of this study. We thank you very much for your support and time in giving us this important data.